Returns Policy

 Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.

1. The goods must be unused.

2. The goods must be in their original condition & packaging.

3. Goods that are not heat sealed in the box are non refundable and non exchangeable.

4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.

5. The goods must be received back within 14 days from when you received the order.

6. Lingerie and items of clothing are non refundable and non exchangeable.

7. Videos and magazines are non refundable and non exchangeable.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.

Our address to return items in compliance with the return conditions is:

Ultimate-Pleasure.Com
PO BOX 228
Hitchin
Herts  SG4 0WW

Shipping Policy

All products are shipped discreetly in a brown box with absolutely no indication as to the contents.

All goods that are dispatched are sent by a recorded insured service. This means goods will not be left on the door step or with neighbours. This enables a fully discreet service and your customers confidentiality.

Goods that are in stock are dispatched within 48 hours. If for any reason we are out of stock, we would expect to dispatch the goods in about 12 days but realistically this is much quicker. If their is a manufacturing delay with any products you will be notified by email as soon as we are aware.

UK
Goods are dispatched by the choice you select during checkout

Royal Mail: If you are not available when the parcel arrives they will keep the package at their local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us.

Parcel Force: If you are not in when the parcel arrives they will keep the package at their local depot for 5 days enabling them to pick it up. After 5 days the parcel then returns to us and additional fees may be charged to your account for the return service.

Republic of Ireland
Goods are dispatched by Royal Mail Airsure Recorded delivery if the parcel weighs less than 2kg. Over 2kg then goods are sent via Business Post International and International shipping rates apply.

Europe
Goods are dispatched by Royal Mail Airsure Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via Business Post International

Rest of World
Goods are dispatched by Royal Mail Airsure Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via Business Post International

BFPO (British Forces Post Office)
Goods are dispatched by Royal Mail Recorded delivery.

For more information please email us at:

Support@ultimate-pleasure.com